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Count On Tools goes the extra mile when it comes to providing excellent customer service. Along with handling inquiries, providing quick responses, and conducting customer feedback surveys, COT also understands the special requirements of its customers and ensures those needs are noted and fulfilled as part of the order.

Parts are machined to customers' prints and specifications, and customers are asked about their additional requirements. These requirements are documented and updated when new needs are required. It is important to COT to bring in new work, but to also provide excellent service to its current customers.

COT's customer services are a shared responsibility among the many organizational functions, including Sales, Engineering, Manufacturing, and Quality Assurance. Each person answers telephone inquiries and has detailed knowledge on how to access the correct data to respond immediately. Inquiries include specific lead-times and scheduling, pricing, and quick pricing on items of different quantities.

COT is also proactive in handling unforeseen issues, which might negatively impact schedules by informing customers in advance. A unique aspect of COT customer service is keeping a list of the special needs of each customer such as proprietary specifications, packaging requirements, etc.

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We are able to produce Quality Products with Competitive Pricing and Dependable Service.

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